Privacy Policy

Welcome to Dion's Pizzas. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dionspizzas.digital, place orders with us, or otherwise interact with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site and services.

This Privacy Policy applies to all personal information collected through our website, mobile experience, online ordering system, loyalty programs, in-store interactions, and any related services, sales, marketing, or events (collectively, the "Services").

1. Who We Are

Dion's Pizzas operates this website and provides food ordering and delivery services throughout the United States. For the purposes of this Privacy Policy, the "Company," "we," "us," and "our" refer to Dion's Pizzas.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected] before using our Services.

2. Information We Collect

We collect information about you in various ways when you use our Services. Understanding what data we collect helps you make informed choices about your engagement with Dion's Pizzas.

2.1 Personal Information You Provide to Us

We collect personal information that you voluntarily provide to us when you register for an account, place an order, subscribe to our newsletters, participate in promotions, contact us, or otherwise engage with our Services. This includes:

• Identity Data: First name, last name, username, or similar identifiers.
• Contact Data: Billing address, delivery address, email address, and telephone number.
• Financial Data: Payment card details (processed securely through third-party payment processors; we do not store full card numbers on our servers).
• Transaction Data: Details about orders you have placed with us, including items purchased, quantities, prices, and delivery details.
• Account Credentials: Username and password when you create an account.
• Profile Data: Your preferences, dietary requirements, saved addresses, order history, feedback, and survey responses.
• Marketing and Communications Data: Your preferences in receiving marketing communications from us and your communication preferences.
• Customer Support Data: Any information you provide when you contact us for support, including correspondence records.

2.2 Information Collected Automatically

When you visit our website or use our online ordering platform, we automatically collect certain technical information, including:

• Usage Data: Pages visited, links clicked, time spent on pages, referring URLs, and navigation paths through our website.
• Device Information: IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, and hardware model.
• Log Data: Server logs that record your interactions with our website, including date and time stamps of visits, pages requested, and any error messages encountered.
• Location Data: General geographic location derived from your IP address, and if you grant permission, precise geolocation data to facilitate local delivery and show nearby locations.
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixel tags, local storage, and similar tracking technologies. Please see Section 9 for more details.

2.3 Information Collected from Third Parties

We may receive information about you from third parties, including:

• Social Media Platforms: If you connect your social media account or log in through a social platform (such as Facebook, Google, or Apple), we may receive your name, email address, profile picture, and other basic account information.
• Analytics Providers: Aggregated and anonymized data about website traffic and user behavior.
• Delivery Partners: Delivery status updates and contact information when third-party delivery services fulfill your orders.
• Payment Processors: Transaction confirmation details and fraud prevention signals.
• Marketing Partners: Contact information and interest data to help us reach you with relevant advertising.

3. How We Use Your Information

We use personal information collected from you for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders and managing payments.
• Creating and managing your account on our platform.
• Delivering orders to your specified address and coordinating with delivery partners.
• Providing customer support and responding to your inquiries, complaints, or requests.
• Sending transactional communications such as order confirmations, receipts, and delivery updates.
• Processing refunds, returns, or exchanges where applicable.

3.2 Analytics and Service Improvement

• Analyzing usage patterns to understand how customers interact with our website and Services.
• Monitoring and improving the performance and functionality of our website and ordering system.
• Conducting research and development to improve our menu, services, and customer experience.
• Generating internal reports and business analytics to support operational decisions.
• Identifying and fixing technical problems, bugs, or errors.

3.3 Marketing and Promotions

• Sending you promotional emails, newsletters, and special offers about our products, services, and events — but only where you have opted in or where permitted by applicable law.
• Personalizing the content, recommendations, and advertisements you see based on your order history and preferences.
• Administering loyalty programs, contests, sweepstakes, and other promotional activities.
• Conducting targeted advertising through third-party platforms, including social media and search engines.
• Measuring the effectiveness of our marketing campaigns and promotional activities.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email, by updating your account preferences, or by contacting us at [email protected].

3.4 Legal Compliance and Safety

• Complying with applicable federal, state, and local laws and regulations.
• Enforcing our Terms of Service and other legal agreements.
• Protecting the rights, property, and safety of Dion's Pizzas, our customers, and the public.
• Detecting, preventing, and addressing fraud, unauthorized activities, and security incidents.
• Responding to lawful requests from public authorities, including law enforcement.

4. Sharing Your Information with Third Parties

We do not sell your personal information for monetary consideration. However, we may share your personal information with the following categories of third parties in the circumstances described below.

4.1 Service Providers and Business Partners

We share your information with trusted third-party vendors and service providers that perform services on our behalf, including:

• Payment Processors: To securely process payments (e.g., Stripe, Square, PayPal).
• Delivery Services: To fulfill and track delivery of your orders.
• Email and Marketing Platforms: To send transactional and marketing communications.
• Cloud Hosting and IT Services: To host our website, databases, and systems.
• Analytics Providers: Such as Google Analytics, to analyze website usage.
• Customer Support Platforms: To manage customer service inquiries and tickets.
• Advertising Networks: To display targeted advertising on other platforms.

All service providers are contractually obligated to use your information only for the purposes we specify and in compliance with this Privacy Policy and applicable law.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we are required to do so by law, regulation, or legal process, or if we believe in good faith that such disclosure is necessary to:

• Comply with applicable law, regulation, subpoena, court order, or governmental request.
• Protect the rights, property, or safety of Dion's Pizzas, our users, or the public.
• Detect, prevent, or address fraud, security issues, or technical problems.
• Enforce our Terms of Service or other agreements.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, sale of assets, or other similar corporate transaction, your personal information may be transferred to a successor entity. We will notify you via email or prominent notice on our website of any such change and any choices you may have regarding your personal information.

4.4 With Your Consent

We may share your personal information with other parties when we have your explicit consent to do so.

5. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical security measures designed to protect your information from unauthorized access, use, disclosure, alteration, or destruction.

5.1 Security Measures We Employ

• Encryption: All data transmitted between your browser and our servers is protected using Transport Layer Security (TLS/SSL) encryption. Payment card data is encrypted using PCI DSS-compliant standards.
• Access Controls: Access to personal information is restricted to authorized personnel who need it to perform their job functions. We enforce role-based access control and regularly review permissions.
• Secure Password Storage: Account passwords are hashed using industry-standard cryptographic algorithms and are never stored in plain text.
• Regular Security Audits: We conduct periodic security assessments, vulnerability scans, and penetration testing to identify and address potential weaknesses.
• Data Minimization: We collect only the personal information necessary for the purposes described in this policy.
• Incident Response Plan: We maintain a data breach response plan and will notify affected users and relevant authorities as required by applicable law in the event of a security incident.

5.2 Your Responsibility

While we implement strong security measures, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for maintaining the confidentiality of your account credentials. Please notify us immediately at [email protected] if you suspect any unauthorized use of your account.

6. Your Privacy Rights

Depending on your location within the United States, you may have certain rights regarding your personal information. We are committed to honoring these rights and have established procedures to facilitate your requests.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act of 2018 and the California Privacy Rights Act of 2020:

• Right to Know: You have the right to request that we disclose what personal information we have collected about you, including the categories of information, the purposes for collection, the categories of third parties with whom we share it, and the specific pieces of information collected.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions provided by law.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information. While we do not sell personal information for money, we may share data with advertising partners in ways that may constitute a "sale" or "sharing" under California law. You may opt out by contacting us.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to what is necessary to provide the Services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

To exercise your California privacy rights, please submit a verifiable consumer request to us by email at [email protected]. We will respond within 45 days of receiving your request.

6.2 General Privacy Rights for All U.S. Users

Regardless of your state of residence, we provide all users with the following rights and options:

• Access and Review: You may log into your account at any time to view and review the personal information we hold about you.
• Correction: You may update or correct inaccurate information through your account settings or by contacting us.
• Deletion: You may request the deletion of your account and associated personal information by contacting us. Note that some information may be retained as required by law or for legitimate business purposes.
• Data Portability: Upon request, we can provide you with a copy of your personal information in a commonly used, machine-readable format.
• Marketing Opt-Out: You may opt out of receiving promotional communications from us at any time.
• Cookie Preferences: You may adjust your cookie preferences through our cookie consent tool or your browser settings.

6.3 How to Submit a Privacy Request

To exercise any of your privacy rights, please contact us using one of the following methods:

• Email: [email protected]
• Website: dionspizzas.digital (Contact Us form)

We may need to verify your identity before processing your request. This may involve confirming information associated with your account. We will respond to all legitimate requests within a reasonable timeframe, generally within 30 to 45 days. If we require more time, we will inform you of the reason and the extension period.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention schedule. Anonymized data may be retained indefinitely for analytical and research purposes.

8. Children's Privacy

Dion's Pizzas does not direct its Services to children under the age of 18, and we do not knowingly collect, solicit, or process personal information from minors. Our website, online ordering platform, and marketing materials are not designed for or targeted at children.

If you are a parent or guardian and believe that your child under the age of 18 has provided us with personal information without your consent, please contact us immediately at [email protected]. Upon verification, we will take prompt steps to delete such information from our records.

We comply with the Children's Online Privacy Protection Act (COPPA) and do not collect personal information from children under 13 without verifiable parental consent. If we discover that we have inadvertently collected data from a child under 13, we will delete it immediately.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website, analyze usage patterns, and deliver personalized content and advertising.

9.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function properly, including session management, shopping cart functionality, and security features. These cannot be disabled without affecting website functionality.
• Performance and Analytics Cookies: Used to collect information about how visitors use our website, including which pages are most visited and any error messages encountered. This helps us improve website performance (e.g., Google Analytics).
• Functional Cookies: Allow our website to remember your preferences, such as saved addresses, language settings, and previously viewed menu items, to provide a more personalized experience.
• Targeting and Advertising Cookies: Used to deliver advertisements relevant to your interests, limit the number of times you see an ad, and measure the effectiveness of advertising campaigns. These may be placed by us or our advertising partners.

9.2 Managing Your Cookie Preferences

You can manage your cookie preferences through the following methods:

• Cookie Consent Tool: When you first visit our website, you will be presented with a cookie consent banner that allows you to accept, reject, or customize your cookie preferences.
• Browser Settings: Most web browsers allow you to control cookies through their settings. You can set your browser to refuse all cookies or to indicate when a cookie is being set. However, disabling cookies may affect the functionality of our website.
• Opt-Out Tools: You may opt out of interest-based advertising by visiting the Digital Advertising Alliance's opt-out page at optout.aboutads.info or the Network Advertising Initiative's opt-out page at optout.networkadvertising.org.

For more detailed information about the cookies we use and how to manage them, please refer to our full Cookie Policy.

10. International Data Transfers

Dion's Pizzas is based in the United States, and your personal information is primarily collected, processed, and stored in the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States.

The United States may not provide the same level of data protection as your home country. By using our Services and providing us with your personal information, you acknowledge and consent to the transfer of your data to the United States and its processing in accordance with this Privacy Policy and applicable U.S. law.

For any international data transfers involving personal information from users in jurisdictions with specific data transfer restrictions (such as the European Economic Area), we endeavor to implement appropriate safeguards such as Standard Contractual Clauses or other legally recognized transfer mechanisms where applicable.

11. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, or other online services that are not operated or controlled by Dion's Pizzas. This Privacy Policy does not apply to those third-party websites. We are not responsible for the privacy practices of any third-party sites and encourage you to review the privacy policies of any website you visit.

When you use social media sharing buttons or connect third-party social accounts to our Services, those third parties may collect data about you in accordance with their own privacy policies.

12. Federal Consumer Protection and Applicable Law

Our data practices are governed by applicable United States federal and state laws, including but not limited to:

• Federal Trade Commission Act (FTC Act): We are committed to truthful and non-deceptive practices in collecting and using consumer information, as overseen by the Federal Trade Commission.
• California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA): Rights and obligations for California residents as described in Section 6.1 of this policy.
• Children's Online Privacy Protection Act (COPPA): We do not knowingly collect personal information from children under 13.
• CAN-SPAM Act: All commercial email communications comply with the requirements of the CAN-SPAM Act, including the inclusion of an opt-out mechanism in every marketing email.
• Payment Card Industry Data Security Standard (PCI DSS): Our payment processing practices comply with PCI DSS requirements to protect your payment card information.
• Other applicable state privacy laws, including those enacted or effective as of the date of this policy in Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and other states with comprehensive privacy legislation.

13. How to File a Privacy Complaint

If you believe we have violated your privacy rights or this Privacy Policy, we encourage you to first contact us directly so we can address your concerns.

13.1 Contact Us First

Please submit your complaint or concern in writing to:

• Email: [email protected]
• Subject Line: Privacy Complaint — [Your Name]

We will acknowledge receipt of your complaint within 5 business days and aim to resolve all privacy complaints within 30 days. If we require additional time to investigate, we will notify you promptly.

13.2 Regulatory Complaints

If you are not satisfied with our response, or if you believe we are processing your personal information in violation of applicable law, you have the right to file a complaint with the appropriate regulatory authority:

• Federal Trade Commission (FTC): The FTC handles complaints about unfair or deceptive business practices, including privacy violations. You may file a complaint at reportfraud.ftc.gov or call 1-877-FTC-HELP (1-877-382-4357).
• California Residents: You may file a complaint with the California Privacy Protection Agency (CPPA) at cppa.ca.gov or with the California Attorney General's Office.
• Other States: Residents of states with comprehensive privacy laws may also have the right to file complaints with their respective state Attorney General's office.

14. Do Not Track Signals

Some web browsers may send "Do Not Track" (DNT) signals to websites as an expression of users' preferences regarding online tracking. Currently, there is no uniform industry standard for recognizing and responding to DNT signals. At this time, our website does not alter its data collection or use practices in response to DNT signals. However, you may use the opt-out methods described in Section 9.2 to limit certain tracking activities.

15. Automated Decision-Making

We may use automated processes and algorithms to personalize your experience on our website, including recommending menu items based on your order history, customizing promotional offers, and detecting fraudulent activity. These automated processes are based on the information we collect about you and your interactions with our Services.

We do not make decisions that produce legal or similarly significant effects on you based solely on automated processing without human review. If you have concerns about any automated decision-making that affects you, please contact us at [email protected].

16. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page.
• Post a prominent notice on our website homepage or order confirmation page.
• Send an email notification to users who have provided their email address, where required by applicable law.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us. We are committed to addressing your privacy concerns promptly and transparently.

Our privacy team is available Monday through Friday during regular business hours. We will do our best to respond to all inquiries within 5 business days and resolve all substantive privacy concerns within 30 days.

This Privacy Policy was last reviewed and updated on April 9, 2026. This document constitutes the complete and current privacy policy of Dion's Pizzas for the website dionspizzas.digital and all associated Services. Previous versions of this policy are archived and available upon request.